Privacy Policy

SIA E & RETAIL LOGISTICS LATVIA is committed to protecting and respecting your privacy. Please read this privacy statement carefully so that you know why and how we collect your information and how we will use it.

This statement explains:

How we use your personal information; We pass on any personal information to third parties; How long we keep your personal information; Information on marketing communications; Your rights; How we use cookies; Other relevant privacy information; Changes in how we protect your privacy; How to contact us; When you visit our site for the first time, we will ask you to confirm the use of cookies in accordance with the terms of this notice. If you have any questions about how we protect your privacy, please contact us by email: support@eretail.ee

HOW WE USE YOUR INFORMATION This section provides the following information:

the categories of personal data we process; sources and specific categories of personal data that are not received directly from you; the purpose of the processing of your personal data; and the legal basis for the processing. We process your account data ("Account Data"). Account information may include your name and email address, a phone number and other details you provide when you sign up, as well as your purchase history. This data is obtained directly from you. We process your account data to operate the Website in order to provide our services, ensure the security of the Site and Services and communicate with you. The legal basis for this processing is the performance of the mutual agreement and / or the conclusion of the agreement at your request, as well as our legitimate interests, namely the maintenance and improvement of our website and services.

We process information related to the provision of our services on our website ("Transaction Data"). Transaction details can include your contact information, bank account information, and transaction information. Transaction data is processed to deliver goods and services and to keep proper records of these transactions. The legal basis for this processing is the performance of the mutual agreement and / or the conclusion of the agreement at your request, as well as our legitimate interests, namely the proper administration of our website and trade.

We may process information about your application for a consumer loan ("Leasing Data"). Leasing data can include data about your employment, marital status, solvency information and other data. Leasing data is processed only to contact the consumer credit companies about the possible consumer credit collateral required to pay for the purchased goods in case you choose the deferred payment option. The legal basis for this processing is the performance of a reciprocal contract and / or the conclusion of a contract at your request.

We may process the information you submit to subscribe to our emails and newsletters ("Messaging Data"). Messaging data is processed to send you relevant messages and news. The legal basis for this processing is your consent. Also, if we have already sold you goods or services on our website and you have no objections, we may process your messaging data based on our legitimate interests, namely to maintain and improve our relationship with our customers.

We may process information relating to any notice you send to us ("Correspondence Data"). Correspondence data may include the content of the communication and the metadata associated with the communication. If communication is initiated in the communication forms of our website, the website will generate metadata related to correspondence. Correspondence data is processed to contact you and keep records. The legal basis for this processing is our legitimate interests, namely the proper management of our website and business, the provision of uniform and high quality consulting practices and the resolution of disputes between you and our employees.

We may process your personal data as set forth in this notice if necessary to meet or defend legal claims, whether arising in a judicial, administrative or other out-of-court manner. The legal basis for this processing is our legitimate interests, namely the protection and safeguarding of our legal rights, your legal rights and the legal rights of others.

In addition to the specific purposes for which we are entitled to process your personal data as described above, we are also entitled to process your personal data where such processing is necessary to comply with our legal obligation.

WHAT PERSONAL INFORMATION DO WE TRANSFER TO THIRD PARTIES? We want to gain and maintain your trust. To do this, we will only share your personal information when necessary. We have the right to share your data with the following categories of third parties in order to provide you with our services as described in this notice:

We have the right to disclose your personal information to any of our group companies (including our subsidiaries and controlling company and its other subsidiaries); We have the right to disclose your personal information to our insurers and professional advisers in order to manage risks, obtain professional advice or file, enforce or provide protection in the event of a claim; Financial transactions related to the purchase of goods on our website may be processed by our payment service providers. We share your transaction information with our payment service providers only to the extent necessary for your payment, refund and complaint purposes. We reserve the right to disclose your personal information to other service providers in order to provide specific services. For example, websites for hosting providers, delivery companies, server and hosting providers, email and SMS providers. In the event of subcontracting, we will take all necessary steps to ensure that our data controllers ensure the confidentiality of personal data. In the event that you select the deferred payment option, we will disclose your personal information, clearly identified on the form of payment, to consumer credit companies. Such data includes transaction-specific data and leasing data. Given that, upon receipt of this information, consumer credit companies process the data as an independent data controller, we recommend that you read the privacy policy of these credit institutions before approving the transfer. In addition to special cases, we have the right to disclose your personal information in order to fulfill our legal obligations. The third parties referred to in this paragraph may also be registered outside the Republic of Latvia, the European Union or the European Economic Area. If we send your personal data to such persons, we will take all necessary steps to ensure that your privacy is adequately protected. You can contact us by e-mail at support@eretail.ee for more information on appropriate security measures

HOW LONG WE STORE YOUR PERSONAL INFORMATION Your personal data that we process for any specific purpose or purposes will not be stored longer than necessary for that purpose or purposes. In any case, they shall be kept no longer than:

account data will be stored for no longer than 3 (three) years after the last login to the account or your last purchase (whichever is later); transaction data will be stored for no longer than 10 (ten) years after the end of the provision of services; leasing data will be stored no longer than the execution or cancellation of the order; messaging data will be stored for a maximum of 3 (three) years after your last account sign-in or your last purchase (whichever is later); correspondence data will be stored for no longer than 2 (two) years after the end of the communication. Sometimes we can't specify exactly how long we'll store your personal information. For example, access data will be stored for as long as necessary for specific purposes.

Notwithstanding the other provisions of this section, we have the right to store your personal data if it is necessary to fulfill our legal obligations. Sometimes we can't specify exactly how long we'll keep your personal information. For example, access data will be stored for as long as necessary for specific purposes. We have the right to store your personal data if it is necessary to fulfill our legal obligations.

INFORMATION ON MARKETING ANNOUNCEMENTS If you have agreed, we will send you marketing communications via email or text message to provide you with up-to-date information to help you view and find our products.

You can opt out of receiving marketing notifications from www.eretail.lv at any time. Here's how:

Clicking on the "opt-out" link in any email;

Contact our Customer Service Team: support@eretail.ee

If you opt out of receiving marketing notifications, we will update your profile to ensure that you do not receive such notifications in the future. Please note that as www.eretail.com includes an extensive network of interconnected services, it may take a few days for the information to be updated in all of our systems, so you may receive notifications from us while we process your request. Opting out of receiving marketing notifications does not mean that you will be disconnected from services, such as order updates.

YOUR RIGHTS This section of the notice provides an overview of your rights under data protection rules. Due to the complexity of some of the rights, this Communication covers only the main aspects. We ask that you read the relevant laws and guidelines for complete information about your rights.

You have the following rights with regard to your personal information:

The right to access the personal information we hold; The right to request inaccurate corrections to your personal information held by us. (However, you can edit most of the information in the My Settings section at https://www.eretail.lv/veikals/account/settings); The right to request the deletion of your data; The right to restrict data processing; The right to object to the processing of data; Data transfer rights; The right to lodge a complaint with the supervisory authority; Right to withdraw consent. If you want to exercise your rights, file a complaint or have any questions, please contact us by e-mail: support@eretail.ee

1. Right of access to data. You have the right to consent or not to the processing of your personal data by us and, if we carry out the processing, to have access to your personal data and other additional information. Additional information includes information on the purposes of the processing, the categories of personal data processed and the recipients of the personal data. Assuming that the rights and freedoms of others are not affected, we will provide a copy of your personal information.

2. Right to correct data. You have the right to correct any data that is inaccurate and, for processing purposes, you have the right to supplement any data that is incomplete.

3. In some cases, you have the right to delete your personal data. Such cases include: (I) personal data are no longer required for the purposes for which they were collected or otherwise processed; (II) you withdraw your consent and there is no other legal basis for processing; (c) you object to processing in accordance with certain data protection rules; (d) processing is carried out for marketing purposes; or (e) personal data have been processed unlawfully. However, in some cases you will not be able to exercise this right. Exceptions where processing is necessary are: (I) for the exercise of freedom of expression and information; (II) to ensure compliance with our legal obligations; or (III) to bring, enforce or defend legal claims.

4. In certain cases, you have the right to restrict processing. Such cases include: (a) you dispute the accuracy of personal data; (b) the processing is unlawful and you object to the deletion of personal data; (c) we no longer need your personal data for processing, but you need it to make, enforce or defend lawful claims; (d) you object to the processing in accordance with the public or legitimate interests until such objection is confirmed. If processing is restricted as described above, we have the right to continue to store your personal data. However, we will only process it: (I) with your consent; (II) to bring, pursue or defend lawful claims; (III) to protect the rights of another individual or legal entity; or (IV) for the pursuit of an important public interest.

5. You have the right to object to our processing of your personal data in connection with the specific situation in which you find yourself. However, this is possible to the extent that we require the processing of the data in accordance with our or a third party's legitimate interests. If you object to such processing, we will stop processing your personal information unless we can show a legitimate reason for the processing that is more important than your interests, rights and freedoms, or if the processing is necessary to raise, enforce or defend lawful claims;

6. You have the right to object to our processing of your personal data for direct marketing purposes. If you object to such processing, we will stop processing your personal data for this purpose.

7. You have the right to object to the processing of your personal data by us for the purposes of scientific or historical research or for statistical purposes. If you object to such processing, we will stop processing personal information unless the processing is necessary for the performance of a task carried out in the public interest.

8. Right to data transfer. To the extent that the legal reason for our processing is: your consent; whether performing the contract or taking action at your request prior to entering into the contract, you have the right to receive your personal data from us in a structured, widely used and machine-readable format. However, these rights are not available if their exercise adversely affects the rights and freedoms of others.

9. If you believe that the processing of your personal information by us violates the data protection regulations, you have the legal right to submit a complaint to the Data State Inspectorate, address Blaumaņa iela 11/13, Rīga, LV-1011, www.dvi.gov.lv, or to another supervisory authority according to the address of your place of residence, place of employment or place of alleged infringement.

10. To the extent that our processing of your personal information is subject to your consent, you have the right to withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of the processing prior to the withdrawal of consent.

OTHER RELEVANT PRIVACY INFORMATION Third Party Websites

We may work with third parties, commonly referred to as service providers, who are authorized to place third-party cookies on our sites or our services, apps and tools with your consent. These providers allow us to provide you with a better, faster and more secure website experience.

Please note that third-party cookies are covered by the third-party privacy policy, so we take no responsibility for these privacy policies.

Children's personal data

The services provided on our site are intended for individuals 14 years of age or older. The terms of an individual loyalty program or contest may include a different or higher minimum age limit for a participant.

If we have reasonable doubts about the processing of data of a person under the age of this paragraph, we will delete such personal data from the databases.

CHANGES IN HOW WE PROTECT YOUR PRIVACY We may change this notice from time to time to reflect how we process your data. If we make a material change, we will notify you on our website or otherwise, such as by sending an email, so that you can review the change before continuing to use our website.

HOW WE USE COOKIES Like other sites, we use cookies. Cookies are small data files that allow us to provide you with a faster and more secure website experience. When you visit or communicate with our websites, service sections, apps, tools, or chat sites, we or our authorized service providers may use cookies to provide you with a better, faster, and more secure website experience, as well as for promotional purposes.

Cookies do not generally contain any personally identifiable information about us, but your personal information held by us may be associated with information collected or stored by cookies.

Three ways to manage cookies: External sources (1) Browser settings (2) Cookies on our website (3) (1) Cookies from service providers

We use Google Analytics to analyze how you use our website. You can learn more about Google's privacy policy here. For more information about how you can access, manage, or delete the information associated with your Google Account, see "Transparency and Choice."

We allow these trusted VDAR-compliant companies to use cookies or similar technologies to provide advertising or research services: Our website uses Google Analytics to understand how visitors use the content of the website. If you do not want your browser to use Analytics, you can install the Google Analytics Browser Add-on. To learn more about Google Analytics and privacy, click here. We use the Google Partners advertising system for direct marketing purposes. This helps us show you relevant offers. You can change these settings here. To learn more about Google's ads and privacy policy, click here. For direct marketing purposes, we are entitled to use the Facebook advertising platform, which, according to the cookies collected, helps us to better identify the needs of the buyer. To learn more about Facebook's privacy policy, click here. You can also click here to change your ad settings on the Facebook platform. For direct marketing purposes, we are entitled to use the RTB House advertising platform, which helps us to better identify the customer's needs according to the cookies collected. To learn more about RTB House's privacy policy, click here. You can also change your ad settings on the RTB House platform by clicking here. For direct marketing purposes, we are entitled to use the Adform advertising platform, which, based on the cookies collected, helps us to better identify the customer's needs. To learn more about Adform's privacy policy, click here. We reserve the right to use Hot Jar to optimize the customer experience on the Website. To learn more about this privacy policy, click here.

(2) How can you manage cookies? Most browsers allow users to opt out or delete cookies. Actions may vary depending on the browser and version. Here's up-to-date information on how to block or delete cookies on carrier websites like Chrome; Firefox; Internet Explorer and Safari.

Please note that deleting or disabling cookies may affect your experience, and you may not be able to take advantage of some of our website.

(3) What cookies do we use? There are four main types of cookies. Here's how and why we use them:

(1) Website Functionality Cookies: These cookies allow you to browse the website and use available features such as 'Add to Cart'.

(2) Website Analytics Cookies: These cookies allow you to evaluate and analyze how our customers use our website, to improve both its functionality and your shopping experience.

(3) Customer preference cookies: when you browse or shop on www.eretail.com, these cookies will remember your preferences so that we can make your shopping experience perfect and tailored to you.

(4) Target or advertising cookies: These cookies are used to show you relevant advertisements. These cookies limit the number of times your ad is displayed and help us evaluate the effectiveness of our marketing campaigns.

HOW TO CONTACT US? We always want to get in touch with our customers (especially if you think we have let you down or could improve something).

You have questions or comments about this announcement; You want us to stop using your information; If you wish to exercise any of the above rights or have any complaints, please contact us.

You can contact our privacy specialists by writing to us at: support@eretail.ee